The key to success in today’s world of instant, unfiltered and most often inaccurate information is listening. At Percepture, we have programs, methodologies and people dedicated to our clients that are constantly listening, monitoring and observing the conversations that directly impact the company, its products and people.
Over the years, we have worked with clients and destinations and have worked on labor disputes to accidents, from environmental and product and production issues to animal attacks, from the loss of an aircraft to fires at sea, from food poisoning, tainted products and even contagious diseases.
Our staff has be on the front-line “go-to” team when U.S. Airways landed in the Hudson; when the lights went out at the Superbowl; helping New Orleans come back from Hurricane Katrina (and the BP oil spill) and dealing with hurricanes in The Bahamas. We recommend every client have a reputation management program be in place because you really don’t want to be the last one to know about it and have other people talking for you.