Deborah Hileman

A crisis doesn’t have to be a headline (or a tweet) that can derail your organization. But subtle or dramatic, a crisis is usually unexpected. The consultants at ICM are dedicated to the practice of crisis management—providing private and public-sector clients around the world with the capabilities they need to lead before, during, and after an unfortunate event.

Unlike PR agencies or general management consulting firms, ICM specializes solely in addressing issues relating to crisis. We offer a variety of crisis management services:

Crisis Planning and Preparedness
• Vulnerability and risk assessments
• Risk-specific planning tools
• Crisis plan development
• Simulation exercises
• Management training
• Strategy and message development
• Spokesperson/ media training
• Mainstream and social media monitoring, analysis and reporting

Crisis Response
On call 24/7 for immediate strategic and tactical support:
• On-site crisis response team
• Message strategy, development and management for all audiences (social media responses, media statements and news releases, messaging for victims and family members, employees, customers, vendors, activists, investors and more)
• Executive and spokesperson coaching and interview preparation
• Media relations services for the duration of the event
• Comprehensive media and social media monitoring and analysis
• Reputation management and damage mitigation

Post-Crisis Recovery
• Ongoing stakeholder communications
• Debriefing and response assessment
• Action planning
• Change management
• Reputation repair